Return and Refund Policy

Effective date: July 20, 2026

Inner Estrella provides virtual spiritual services, appointments, and digital products. We do not currently sell or ship physical products; therefore, there are no physical items to return.

Appointments and Readings

Payment is required when booking to reserve your appointment time.

You may request to reschedule an appointment at least 24 hours before its scheduled start time. Your payment will be transferred to the rescheduled appointment or issued as a booking credit.

If you cancel at least 24 hours before your appointment, a booking credit or rescheduling option will normally be offered. Monetary refunds are not automatic but may be requested by emailing services@innerestrella.com. Refund requests are reviewed individually.

Cancellations made less than 24 hours before an appointment and missed appointments are generally non-refundable and ineligible for booking credit. Genuine emergencies may be considered individually.

Completed or Started Sessions

Once a session has started or been completed, it is non-refundable. Spiritual readings are personal and subjective, and a refund will not be issued solely because a particular message, prediction, outcome, or interpretation did not meet a client’s expectations.

If Inner Estrella determines that a booked service cannot be completed ethically or appropriately, the client will be offered a suitable alternative, rescheduling option, booking credit, or refund for the service not provided.

Inner Estrella may end a session because of threatening, discriminatory, sexually inappropriate, abusive, or otherwise disruptive conduct. Sessions ended for these reasons are not eligible for a refund.

Cancellations by Inner Estrella

If Inner Estrella must cancel an appointment, the client may choose between:

• Rescheduling at no additional cost
• Receiving a booking credit
• Receiving a full refund to the original payment method

Digital Products

Because digital products are delivered electronically and cannot be physically returned, digital purchases are generally final and non-refundable once delivered, downloaded, or accessed.

Please contact services@innerestrella.com if you were charged more than once, received the wrong product, or cannot access your purchase because of a technical issue caused by Inner Estrella. We will work to provide a replacement, restore access, or issue an appropriate refund.

Requesting a Refund or Credit

Email innerestrella@gmail.com with:

• Your name
• The email used for your purchase
• Your booking or order information
• The reason for your request

Approved refunds will be submitted to the original payment method within 5–7 business days. Additional processing time may be required by your bank or payment provider.

Nothing in this policy limits any consumer rights that cannot legally be waived.